RETURNS, WARRANTY & FAQs
Do the cars come with warranty?
Yes, they sure do.
We offer six months parts replacement, so if something is not working as it should, we’ll replace the part of you.
Can I get a Refund or Exchange?
We understand that change of mind does happen! If you wish to cancel your order before it has been dispatched, simply contact us via email firstname.lastname@example.org with your name and order number and we will organise a refund excluding the fees we were charged from PayPal, stripe, zip pay, after pay and eBay purchases as it is up to the customer to cover the costs of their services.
The return of unused, undamaged and fully marketable goods is allowed within seven days of purchase.
Any refund request must be done so in writing via email, with a valid reason and proof of purchase before the request will be processed. The item/s must be packed in its box with all original packaging and accessories, undamaged and in otherwise new and resell able condition. You will be responsible for paying return freight.
Your refund will be issued after we have received the product and inspected it to ensure there is no damage and that it has been received in original condition.
What if my ride-on-car is faulty?
Warranty period starts from purchase/delivery date.
Our 6 months replacement warranty will cover everything except the battery, remotes and chargers because these can be mistreated. In the event of a failing part, we will supply the replacement part/s free of charge. If you need spare parts that fall outside of these warranty terms, we are happy to assist.
Please note: Items must be returned with proof of purchase, the merchandise box, manual, accessories and all other items in the original packaging (unless otherwise discussed). Items must be returned to us via couriers of safe method with proof of shipment. We will not be held responsible for the loss of returned items or lost shipping costs. Please note if you cancel a pre order of which you have used Afterpay, Zippay, PayPal, stripe or eBay A1 cars for kids will refund the amount minus the discount taken by Afterpay, Zippay, PayPal, stripe or eBay as we get charged for their service.
Please note that most of our ride-on products we sell are creating with a process used by the manufacturers that we sell, the process involves blowing sheets of plastic with hot air to make the moulds required for the production of the car. Sometimes the moulds can have minor scuffs, dents or very small scratches caused by material flowing in the air as the plastic is very hot this can mark the body of the car. This does NOT cause any materialistic flaws within the body and does not affect the strength or durability of the body. They are just minor cosmetic flaws, A1 cars for kids will not accept any returns back due to this and this is no reason to claim the item as faulty.
Please contact us if you have any questions regarding the warranty of our products.
How can I pay for my new ride-on car?
We also accept cash on pick up from our Sydney showroom.
To process online payments we use PayPal. You do not need a PayPal account, you can just use a credit card.
How difficult is it to assemble?
It is not difficult and clear instructions are provided.
Approximate assembly time is 25 minutes to 40 minutes.
If you visit our Sydney showroom we can provide the extra service of assembly for you.
How fast will the car or bike go?
How long can I charge the battery?
Exceeding 10 hours can damage the cells in the battery.
The battery needs to be charged at least monthly, even if it has not been used. If the battery cells are not charged for a long period of time the battery can be damaged.
How long does delivery take?
How long will the battery last?
This depends on the age and weight of the child and also on the surface that the car is ridden on.
On what surface can my child ride the car?
The ride on cars should not be ridden on wet or muddy surfaces.
The ride on cars should not be ridden on sand.
What if I need help?
You can phone or email us at A1 Cars For Kids. You can also visit our Sydney Showroom.
What’s the difference between 12 Volt, 24 Volt, 48 Volt ?
What’s the recommended age for these ride on cars?
Our models range from a recommended age of 2years to 7 years of age.
When selecting a ride on car, we have provided age recommendations as part of the description for each product on our website.
Support - we are here to help!
If you have any questions or if you are experiencing technical problems while trying to use our website, please email us and we will get back to you as soon as we can.
We endeavour to answer all emails within 24- 48 business hours. Please be sure to include all relevant contact information in your email; including your name, phone number and order number if applicable.